Quality
Assurance Program
Delivering a quality product is OSEC’s principal objective
in supporting NAVSEA. In addition to the monitoring of products
and processes, team members are instilled with the proper use
of the processes. These processes include strict adherence to
document and development standards, and peer reviews. OSEC continuously
seeks to improve the effectiveness of its business operations.
Accordingly process improvements are perpetually evolved and
consistently deployed, taking care to ensure consistency across
all zones and task orders where appropriate.
Primary responsibility for quality falls to the Program Manager
and the associated team directly supporting the customer. The
Quality Assurance Manager, Contracts staff, Security, Finance,
and Accounting provide important support as well. Table
1 summarizes key responsibilities.
| Accountable
Parties |
Responsibilities |
| Program
Manager |
Orchestrates,
monitors, and evaluates task order execution; monitors
and evaluates work in process verifying compliance and
approving deliverables, day-to-day changes, and invoices;
monitors and attains internal and external resources required
to accomplish tasks.
Reviews deliverables for quality and consistency before
prime submission. |
| QA
Manager |
Reviews
deliverables for quality and consistency before prime
submission. |
| Contract
Manager |
Coordinates
contract requirements with the Government; provides notice
of significant and relevant contracting issues and requirements
including funding actions, contract modifications, and
status of physical progress in relation to costs incurred.
|
| Finance |
Ensures
that adequate financial controls and surveillance of contract
efforts are in place. |
| Accounting |
Performs
final review and approval of invoices, payments, and audits. |
| Facility
Security Officer |
Manages
security requirements, issues and maintains current DD254s. |
Table
1. OSEC has defined tasks and responsibilities
for Program Management, allowing task order management
and the tasks associated with the programs to be tracked
and performed efficiently. |
OSEC monitors
contract and task order performance through several feedback
mechanisms, including periodic PM visits to the customer,
routine PM meetings with the NAVSEA points of contact, and
monthly contractor status reports. Performance-based evaluation
criteria will be applied on each task order’s performance.
Technical effectiveness, cost and schedule performance, management
effectiveness, and customer satisfaction are the criteria
that are used to ensure quality and trigger corrective action
or rewards for exemplary performance. Performance standards
of Exceptional, Very Good, Satisfactory, Marginal, and Unsatisfactory
as defined in Contractor Performance Assessment Ratings (CPARs)
are used to rate the evaluation criteria.
OSEC will establish a Quality Assurance Plan (QAP) on each
task order mirroring the QAP that NAVSEA has established for
the task order. Annual assessments of the task orders, rolled
up to the contract level, will provide the performance standards.
Software deliverables are measured against customer standards
and OSEC software development standards and processes, which
are based upon commercial best practices and standards. OSEC
employs an integrated software tool set to deliver real-time
enterprise information.
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